人质谈判中的双赢

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所属分类:心理学话题

当面对所有认为"我是对的 你是错的"的人

Coming at anyone with an attitude of "I'm rig you're wrong"
假定他们心智正常

assumes that they're of rational mind.
我们就必须建立沟通

We must establish communication.
无威胁的沟通

Non-threatening communication.
弄清要求

Ascertain deman
不让步 不拒绝 耐心倾听

concede nothi reject nothi just listen.
听对方怎么说

Listen to what he has to say.
试图理解他 而不是控制他

Try understanding him instead of trying to dominate him.
寻求共同立场

Look for common ground.
找到共同点

Find commonality.
如果你感觉是在争取时间

And if it feels like you're buying ti
那是因为确实是这样

well... that's because you are.
但关键是让罪犯感到有人倾听自己

But it's the key to making any perp feel heard.
我们的目标是没人死亡

Our goal is no body bags.
这才是人质谈判中的双赢

来自:Mindhunter.S01E01

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